It also needs to be upgraded periodically to stay with changing times. THE ELEMENTS OF A TYPICAL COMMERCE Sr. No. They tear into it looking for the awesome thing they bought from you. (CSO has a good summary of the 18 biggest data breaches of the 21st century.). https://www.nchannel.com/blog/ethical-issues-in-ecommerce/ […], […] always, it’s important to think about ethical ways to collect and act on consumer data. You don’t want your eCommerce site to sell like a sneaky car salesman, either! It seems that they owe it to the consumers and their merchant customers more than that for an answer. You can delight them with unexpected quality, beautiful packaging, or even little extra surprise like a handwritten note or a small freebie. Disintermediation and Reintermediation Creepy mustache? The manner in which employees are treated may raise ethical issues, such as how to handle displacement and whether to offer retraining programs. The global ethical Internet issues considered are Internet free speech, the regulation of websites with global presence, and the role of the Internet in facilitating globalization. This failure can confuse customers and can create branding problems for vendors. You could write a book on protecting your business from data theft, but here are some of the most important things you should be doing: Remember, it’s your responsibility as a seller to protect the information that your customers give you. BizIT 2006 Monchai Sopitkamon The Dot-coms Crashes: Lessons Learned Top 5 dot-com flops* 1. Consumers may become disgruntled and cancel their accounts, opting to take their business to competitors. While it is understandable that a business owner would want to create a strong online brand, doing so can sometimes cross the line into misrepresentation, one of the more common problems of e-business. Data theft is a hot topic these days, especially in the eCommerce/retail space. Ethical issues may be related to employment practices in many nations. Save my name, email, and website in this browser for the next time I comment. She holds a master's degree in library and information science from Dominican University. (Wikipedia) Ebusiness and Ethical, legal and regulatory issues There has been tremendous impact of e-Business on the typical businesses. They’ll look at pictures and videos that show the product in ideal lighting, Photoshop processing, and artistic touch. Turns out he had been selling counterfeit golf clubs from a supplier in China and he didn’t even know it! The government does not regulate that commercial websites adhere to accessibility standards (it does for government sites), but ethics can go beyond law. Many may suggest that pay and work conditions need to be similar across nations, but no one actually cares about the quantum of this divergence. What Are the Components of an E-commerce Website? What if you had a disability that prevented you from experiencing the Internet the way that everyone else does? If they indicate inaccuracies in your product listings, you need to fix them. Fig. Cyber-crime refers to the use of information technology to commit crimes. An accessible Web can also help people with disabilities more actively participate in society. Unethical e-commerce companies can make it very difficult to get help. Interested in more best practices to help you improve your eCommerce business? She has written on part-time, full-time and freelance employment for a variety of online and offline publications. Online sellers though have a responsibility to their customers. Now the group's name is Altria group. Include an “About" section on its website that conveys pertinent information about the company, including how long it has been in business. This was the right way to handle it. The company said that they were going to upgrade their systems but did not elaborate on how or when they were going to that. There are privacy laws like GDPR to think […], […] always, it’s important to think about ethical ways to collect and act on consumer data. They are disappointed that it fails to meet the expectation set by your product listing. INTRODUCTION OF E-COMMERCE 6. electronic commerce. Various applications of e-commerce are continually affecting trends and prospects for business over the Internet, including e-banking, e-tailing and online publishing/online retailing. general, and big data specifically, by examining the ethical issues arising from advances in knowledge production. It is essentially cover all the activities on internet and induce the customer to purchase the product over the internet. If you don’t, you’re leaving your site vulnerable to attacks until you do. DEFINITIONS OF E-COMMERCE 1. Electronic commerce or e-commerce legal issues industry in India has come a long way since its early days and has been growing rapidly across the world. But, there’s also a chance to surprise them negatively…. In addition, the company may continuously promise a customer that the company will deal with the customer's concern, but will continually delay taking action, until the customer gives up trying to get her problem resolved or when is too late for her to request a chargeback from her credit card company. The breach wasn’t discovered until january 2009. Over the past two decades, e-commerce has become a major channel for selling products and services around the world. Don’t overlook strategies to safeguard your eCommerce site and provide access to all. Copyright © 2020 | All Rights Reserved, nChannel, Electronic Commerce: Selling Internationally A Guide for BusinessesÂ, these common signs of counterfeit products, Top Security Strategies to Safeguard Your Magento Store, eCommerce Inventory Management Best Practices, Why Your eCommerce Return Policy is More Important than Ever. Security aims to be a major problem in electronic commerce. Selling products online is the new norm and must-have for retail. Data breaches happen on a daily basis, but some are bigger than others. They may simply refuse to respond to emails and other attempts to contact them. It’s a set of standards that websites can adhere to make their sites useable for people with certain disabilities. Using approved content, such as photographs, company logos and descriptive copy in sales efforts. You add just a little bit more to a bad reputation. Utilizing third-party suppliers, drop shipping, and some of the dynamic order fulfillment tactics that are available today can bring your business a lot of value. Avoid using stock photographs of large office buildings, professional conference rooms or employees at work on business websites. These are some of the online selling laws you need to worry about are: It’s important for you to understand these regulations. It’s your responsibility to collect feedback from your customers. Things that a business owner could do to create a professional online manage while also being honest with website visitors or social media contacts include: Ethical fallouts from intellectual property violations often plague online businesses. Use trusted platforms for financial transactions, data storage, etc. (CSO has a good summary of the 18 biggest data breaches of the 21st century.) act of locating weaknesses and vulnerabilities of computer and information systems by duplicating the intent and actions of malicious hackers THE ELEMENTS OF E-COMMERCE 2. Ethical problems in marketing stem from conflicts and disagreements. Share Tweet Share Email Continue Reading + The 7 Best Payment Gateways of 2020. Most people take their ability to use a computer for granted. Treat employees with respect and courtesy. Here we argue that this overlooks a larger … Do you know if you’re actually selling authentic products? The ethical issues that we need to look at in more detail for our e-commerce business include: “Privacy: It is defined as “the condition of not having undocumented personal knowledge about one possessed by others”. Notable data breaches to retailers include Marriot, eBay, Target, Home Depot, Kmart, Staples, Sony and Michaels. (For example, platforms like Mailchimp help you adhere to the CAN-SPAM act.) The ethical dilemma you may face as a manager of information systems typically is reflected in social and political debate. In March 2015,…, (This article was last published on March 30, 2016. What Can Happen If You Buy Stolen Merchandise? When it comes to advertising, it's a given that making untrue claims, bait-and-switch offers, and the like are unethical.But those aren't the only ethical issues to consider. Rights and recently rolled out GDPR compliance requirements need support with your nChannel implementation, send an! Employment for a web page sales efforts e-commerce involves a barrier between customers and create! Are disappointed that it fails to meet the expectation set by your product listings, you the. 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