17111. To reach our main goal of transforming the complicated digital banking solutions into something far better for users we challenged ourselves to build the simplest, most delightful and enjoyable mobile banking app design ever experienced. Hiring an outsourced team of specialists can provide a fresh collection of ideas, inspiration and new ways to increase the effectiveness of inner processes. To execute the scope of this ambitious vision, iGTB's already strongly developed UX team needed “helping hands” that would assist with executing the huge volume of the project. As UXDA is now fully serving their clients remotely, we were able to ensure effective result-oriented participation in the project, despite the thousands of miles apart. Highlighting the difference between good and great UX. Staying in the faulty “safe zone” might be comfortable, but, as we know, growth occurs only when we dare to step out of it. All the feeling and impressions together with the behavior when using the banking interface are the User Experience (UX). We worked closely with iGTB to create new design requirements oriented toward bringing the best experience to the product's users. 8 Steps to Delightful Banking Using UX Design Methodology. They were also advised to try alternative options by their friends, who were already using these kind of products. After learning all about the previously described UX strategy, our designers came up with a mood board for the mobile banking app. You can also send money to anyone fast and easy. User personas were categorized by: Unfortunately, there aren't very many financial companies that are aware of this, urging us to skip through the UX research and get to the design quicker. UX/UI designer. This mobile banking UX design concept, created by UXDA, does not try to be the ’perfect’ banking solution. 3. These corporations should document how much is leased and borrowed and at what interest rate. A complete UX/UI design system ensures consistency across the platform ecosystem, resulting in a quick and effective handover of the UX and UI deliverables to the developers so that they can start working on it immediately. Case study presented at UX Riga 2014 conference. This digital banking case-study goal was to show that a customer-centered UX design can significantly improve the value of any financial service. Built for Mars. Users can review all instructions and how they got executed over time, both in a simple list view and using a chart. We based the designs on all the important information the iGTB team had compiled in the research stage that was converged into wireframes. Client Bank (name not disclosed for confidentiality purpose and hereby referred to as CB) was established in late 1900’s and its products and operations are supervised by a Shari’a board, which ensures the Bank adheres to Islamic banking and finance principles. Analytics • Big Data • Case Study 5 Big Data Use Cases in Banking and Financial Services. UXDA helped to make this vision come to life by creating product wireframes and design. Let's explore the psychology of financial and banking product users by looking into their minds, behaviours and main aspects of why certain products are disliked while others are desired. 14 min read. User scenarios in liquidity dashboard view: The screen displays all executions that occur on a particular date, and users can switch to any date in the past and get a view of their liquidity status at that time. In the process of creating designs, we didn't rely on the previous version of the CBX platform's user interface and UX. In the section of details and settings, the customer can view the information about the account and has an option to manage the outgoing money limits. UX case study of building DNB Latvia Online banking UI (user interface) and user experience. Services UX and Service Design Visual Design Content Design Development Infrastructuring . 25 min read. So, are you with us? Secondly, I’ll be looking for features users feel are missing. The chart helps users compare earnings pools brought for the current month with previous months, so that the user can assess whether there is a considerable dip or a spike in earnings. Throughout the four-year-long collaboration with iGTB, there were cases in which the teams held face-to-face meetings in the UK, Thailand, India and Canada. collaborating with the teams involved all around the world and being on the same page at all times, during any changes; together with the iGTB team, seeking ways to increase value to their clients─banks; ensuring that all operations and daily tasks on this platform would be easy to execute for its end users. Get Started for Free. This UX Case Study provides a detailed description of how I designed core banking systems as a Senior UX Designer/Analyst.It may give you a feeling of how it is to be a UX Designer on an enterprise core banking project and insights into FinTech. For many people, the basic information of the funds available and the transaction history are the most important scenarios. iGTB is ranked the #1 best-selling transaction banking system as well as the world's #1 leader in Wholesale Banking and Transaction Banking categories, by the highly respected, independent analyst IBS Intelligence, in their IBS Annual Sales League Table 2020. Having tried both, I’m interested to know which features people find the most useful. This is a great example to consider if you are hoping to create a better banking app. Based on the results of our research, the personas were a millennial student, a sales manager and an entrepreneur. In iGTB's user flows, scenarios based on the user personas were laid out in potential screen-by-screen sequences that allowed business analysts, UX designers, developers and anyone involved to better understand how the outcome would look. This allowed us to prepare a list of functional requirements for the project, create a Red Route Map Analysis, and identify ‘power’ user scenarios. Ian Attwood. Disclaimer: all official Barclays assets used for this project are purely for educational/project purposes only and do not reflect the intentions of Barclays or any of its affiliates. Notional pooling allows corporations to segregate accounts into a particular group. This included retail, personal and corporate banking over web, … An exploration UX Case Study and aimed for DANA UX Test. Linda is a source of endless energy. There aren't many projects of such a scope that integrate the role of user experience so completely, so we were able to learn a lot about the details and in-depth specifics of such a complex and diverse corporate banking product. 8 min read. Each person has a unique way of looking at life, but they all share one thing in common - the emotional human nature. Schedule and price depends on solution complexity, UX deliverables and project goals. In order to keep the structure of the service as simple as possible our decision was to leave this function as it was. InVision was a great help, but it was in its early days and would tend to crash due to the huge volume of screens under one project. Human-Centered Design in Real Time. At the end of this article, we will guide you through one of the most exceptional modules of the iGTB product: the liquidity management platform. UX Design Agency Reveals Financial UX Approach. In developing the business case, the design team identified yield (or the percentage of customers completing the process) as the primary metric. There are Fintech services, retail banking, SME banking and, at the top, huge corporate solutions dealing with thousands of employees, hundreds of accounts and billions of dollars in turnover. UXDA team of financial UX experts and UI designers created this FinTech UX design concept of a mobile-only challenger bank to demonstrate how future of banking customer experience might look. The use of ICL may create tax problems for corporations. Monzo and Starling Bank have designed two of the largest mobile-only banks in the UK. The Man Who Designed Ghost Armies and Opera Houses. It was important that the team who joined the project was experienced and knowledgeable in the field of finance, so that the whole process could rapidly move forward. Users can drill down to the details of a particular relationship, including all loans that were taken under it with interest and tax information. This is the main reason why big banking vendors often rely on their in-house teams. In the world of banking, there are a lot of complex digital solutions. In this article I’ll go through all the steps I followed to make effective the onboarding of a personal finance app. Twitter. 9 min read. Liquidity management allows corporations to: In this particular CBX module, some large banks participated in the testing and recognized it as the best liquidity management platform available on the market. Financial UX Case Studies Banking App Design Mobile Banking Design Banking Solutions Design It took six months for the Bank of Jordan’s mobile banking app to … Banking System Case Study: A bank in a private or public institution, which functions in the sphere of finance and offers various loaning and depositing services to people.Banking system appeared in the development of the human civilization with the development of the monetary system. Just recently, UXDA's Senior UX Architect Olga Safonova sat down with iGTB's UX Strategy Lead Camilla Burggraaf to discuss how financial UX can help to ease the most painful corporate banking scenarios that cause the most struggles and disengaging user experiences. These services are user-friendly and easy to use. When we started working with iGTB, we were inspired by their passion to facilitate everyday corporate user scenarios with their unique financial product. In the past six months, a banking software vendor company, ITTI Digital, has undergone a massive transformation. The examples above showcase all spectrums of our wast userbase - from product designers to UX researchers - and they check all the marks that make great case studies. If you are seeking an exceptional competitive advantage in the digital age, contact us! The goal was to design and build the visually stunning and simplest banking app on the planet, keeping the wide-ranging functionality. We could not call our product Light Bank if it wasn't connected with the concept of light. How does user experience in digital banking determine whether there will be a long-lasting relationship between financial brands and their customers? Let's say that the aim of a touchpoint ’Top up account’ is to quickly and securely increase the amount of money held in a user’s Light Bank account by transferring funds from another bank account. In a spirited talk, they discussed how to untangle the complex scenarios and how to solve the most common UX mistakes that shatter the customer experience. With iGTB's permission, we are proud to reveal the greatest insights and project design overview gained during the 4+ years of our collaboration. That would most probably result in much more trustworthiness and enthusiasm from your clients. The Light Bank UX design concept was also nominated for one of the world's biggest and most prestigious design awards─the iF Design Award 2019 and the Red Dot Award 2019. Our team visualized how a mobile banking platform can operate and expand indefinitely through aggregating third-party products via APIs. Having tried both, I’m interested to know which features people find the most useful. Number of clicks to make a payment Firstly, I wanted to compare how many clicks it took to send money to a new payee. 6 min read. We continued our work by creating High Fidelity (HiFi) wireframes. UX Case Study: Shine bank 80% conversion onboarding Getting people to be interested in your product is hard so when they are taking the plunge and finally downloading your app, you don’t want to … Banking RPA Video Use Case and Case Study # 3 – Regulation D Violation Letter Processing Top 7 Benefits of Robotic Process Automaiton in Banking Retail and commercials banks alike are facing increased pressure from management, shareholders, and external competition (such as fintech companies) to reduce costs, increase product quality, and accelerate the processing of back-office work. The CJM, created by UXDA, is based on bUP (Business, User, Product) and is specifically tailored for the development of financial solutions according to financial UX design methodology. It is also convenient to use the Geosearch option, which helps users find nearby friends who are also using Light Bank in order to send funds to them. I hope you can use this UX design case study as a guide to get there. We focused on making the information architecture as simple as possible in order to eliminate the navigation menu. Money just remains in the account and works to the company's benefit. Protected: Banking App UI UX Case Study for KaiOS Users Colorful, Design, Portfolio, UI UX Design. MOBI BANK -UX Case Study MOBI BANK- Designed Mobile Banking Application to perform all kind of tasks on their own convenience wherever they want @home @work or on the go Read More It consists of 5,000+ screens and is continuously growing. What if you want your customers to become enthusiastic about your mobile banking application? This case study aims to provide more intuitive transfer, payment, and money management solutions for mobile users. Channels. Paperless validation a case study design Ux study process case, reflective essay about personal development. It is important for the user to see all set-up relationships in one place. Rachel Romano in Microsoft Design. Today, consumers are constantly searching for pleasant experiences. In the world of banking, there are a lot of complex digital solutions. The banking's Customer Journey Map consisted of 5 stages, 17 touchpoints and 346 bullets. This helps to ensure that, on any given business day, there are sufficient active sweep structures in order to ensure all objectives. Jun 3, 2020 - It took one year for the Bank of Jordan’s mobile banking app to go from a 2.8 to 4.7 star rating on Google Play. The banking app can be time saver for your busy life. In order to achieve the key design, the team needed multiple sessions of brainstorming, benchmarking and examinations of a wide range of banking user interface elements and solutions. The Geneva School of Diplomacy and Int ernational Relations (GSD) is the specialized private, boutique university institute in Geneva for undergraduate, graduate and executive lev Why People Are Stuck With Finances And How Technology Can Change It. In order to apply for a product, the user selects the product category and their main goal. You can find previous UX concepts of future digital banking here. by HDFS Tutorial Team. Real-time […] When looking through the list of transactions, we can see a date that is located at the lower part of the screen. Don’t Underestimate the Power of UX Design. Is corporate gaining a lot of money with this account being a participant in the pool. Throughout this case study, we want to tell the story of how it is to work with a top finance vendor that offers its customers extremely sophisticated financial digital solutions, and what it means to deal with many challenges in different locations and times. Would history repeat itself, forcing many of their competitors out of banking business? A detailed case study about the design of a personalised banking app. They need to cope with the day-to-day financial processes affecting the control of hundreds of bank accounts across different entities around the world. UX Case Study: A SpaceUX Shuttle in Global Transaction Banking (uxdesignagency.com) 3 minutes ago from Alex Kreger , CEO/Founder at UXDesignAgency.com Login to Comment iGTB is constantly improving the CBX solution, focusing on excellent user experience not only in one but in multiple channels, developing a well-functioning digital ecosystem that's consistent and simple to use on different platforms. Inside Apple’s Long Goodbye to Design Chief Jony Ive. Product case studies and UX analysis. Alex is a passionate visionary who's capable of solving any challenge to improve the financial industry. 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